BRANCH MANAGER II

GENERAL DESCRIPTION

The Branch Manager oversees and is responsible for ensuring high quality library service for library users in all operations of a branch library. The Branch Manager provides direct service to library users and supervises or delegates supervision of all paid employees and volunteers assigned to the branch. The Branch Manager is an integral part of the library’s management team and the position is supervised by a Deputy Director.

ESSENTIAL FUNCTIONS OF THE POSITION

Manage the day-to-day operations of a branch library
Organize and coordinate activities of library staff to ensure exceptional and efficient service to customers
Identify community needs and in collaboration with supervisor develop outreach efforts and programming that are of interest to customers
Address feedback and complaints from both patrons and staff
Instruct and effectively supervise staff including managing scheduling, timecards, leave requests, and performance
Interview, hire, and evaluate staff
Represent the library in the community
Maintain and report statistics and monies
Analyze statistics and patterns of facility use to develop and recommend service enhancements and improvements
Plan and facilitate branch staff meetings and participate in other meetings
Oversee maintenance of the buildings and grounds and equipment
Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent interpersonal/communication and organizational skills
Ability to supervise, instruct, and evaluate employees
Ability to work directly with the public in a friendly, helpful manner
Ability to handle multiple detailed tasks quickly and accurately
Knowledge and skills in working with computers and office/AV equipment
Knowledge of library operations

EDUCATION, EXPERIENCE, AND TRAINING

Four year college degree required
Two years working directly with the public required
Management/supervisory experience required
Library experience preferred

SPECIAL CONDITIONS OF EMPLOYMENT

Must work evening and weekend hours on a regular basis and substitute as needed
Valid VA driver’s license OR reliable transportation to and from work
Subject to a six-month provisional period
May require additional training outside the normal work day

FLSA - Exempt
April 19, 2019