SYSTEMS ENGINEER

GENERAL DESCRIPTION

ESSENTIAL FUNCTIONS OF THE POSITION

• Performs problem-solving and analysis, including incident management, problem management and root cause analysis.
• Has a knowledge of the customer's business, as appropriate for the specified area of specialization.
• Leverages knowledge to develop customer-focused, business-appropriate solutions. Engages stakeholders in solution development.
• Communicates effectively with customers and team members.
• Vendor management. Works closely with vendors to develop solutions that meet customer needs; effectively escalate and resolve issues with vendors. Gain strategic insights from vendors.
• Develops and manages appropriate documentation.
• Systems implementation and systems management. Has working knowledge of relevant standards, protocols and languages used within domain of assignment and applies these to develop appropriate solutions.
• Manages work and priorities and utilizes project management practices.
• Stays current in developments within the specified area of specialization and proactively researches trends.
• Manages personal growth and development.
• Adheres to the department's change management standards.
• Performs other duties as assigned.
• Assignment-Specific Essential Functions:
  • Network Services:
    • Performs fault isolation, repair and analysis of the various network components and systems used to support the library enterprise.
    • Configures, operates and maintains firewalls in the enterprise.
    • Configures, operates and maintains unified and autonomous wireless infrastructure in the enterprise environment.
    • Configures, operates and maintains LAN to LAN and remote access VPN installations, software and hardware.
    • Integrates multi-vendor network equipment and systems using open standards.
    • Manages authentication and authorization.
    • Uses tools and resources to monitor and maintain the integrity and performance of the enterprise network.
    • Understands the relationship between core infrastructure services, desktop and server operating systems.
  • Server Support:
    • Performs general fault isolation and equipment repair
    • Performs capacity planning and develops server sizing requirements based on user system requirements
    • Creates and manages fault tolerant environments based on user systems requirements
    • Manages server operating systems and performs server upgrades
    • Builds and manages physical and virtual server environments
    • Designs and manages server back-up and recovery processes for Microsoft servers
    • Develops technical requirements and documentation
    • Designs and manages storage environments according to user data requirements
    • Understands the relationship between core infrastructure services, desktop and server operating systems.
    • Understands TCP/IP and Ethernet related concepts
    • Understands basic information technology security concepts
  • Service Desk/Desktop:
    • Performs general fault isolation and equipment repair for personal computers.
    • Provides end user support on Microsoft Office Products
    • Records, tracks, and documents IT help desk request problem-solving process, including successful and unsuccessful decisions made, and actions taken, through to final resolution.
    • Performs on-site and/or remote analysis, diagnosis, and resolution of everyday PC problems
    • Provides management and support of personal computer operating systems
    • Performs support for personal computer, printer, Multi-Function and mobile device hardware
    • Provides customer-focused solutions
    • Understands the relationship between core infrastructure services, desktop and server operating systems.
  • Business Application Support Systems Engineer:
    • Conducts business analysis and in business process analysis
    • Develops business and technical requirements
    • Develops project justifications, business cases and cost-benefit analysis
    • Queries/analyzes data using standard tools
    • Develops appropriate systems and applications diagrams
    • Implementing, supporting and configuring third-party software packages
  • Web Developer/Designer:
    • Performs web site updates using current web technologies deployed by the library
    • Performs information architecture planning
    • Develops website requirements and conducts website analysis
    • Develop and maintain web related policies
    • Develops appropriate systems and applications diagrams
    • Implements and manages content management solutions
    • Makes recommendations for the direction of the library website and technologies used

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to gain thorough knowledge of the library’s policies and procedures;
• Ability to act as a representative of the library to the public;
• Requires solid general knowledge of Information Technology industry and best practices and expertise in area of assignment.
• Excellent analytical ability; creative problem-solving and trouble-shooting skills.
• Excellent oral and written communications skills. Communication must be proactive, timely and audience appropriate.
• Ability to work independently and use independent judgment. Must be able to prioritize multiple tasks and assignment.
• Ability to communicate and work effectively with diverse individuals (customers and staff) in order to accomplish library and department goals and objectives;
• Ability to maintain a pleasant and productive working atmosphere;
• Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate;
• Ability to operate relevant computer systems, including hardware and software, computer networks, and office machines and equipment.

EDUCATION, EXPERIENCE, AND TRAINING

• Bachelor's degree required; emphasis in Information Systems, Computer Science or related field preferred.
• Relevant experience in specific area of expertise, depending on area of assignment, required.
• OR any equivalent combination of education, experience and/or training sufficient to demonstrate the required knowledge, skills and abilities is acceptable.

SPECIAL CONDITIONS OF EMPLOYMENT

• Criminal Records check, including fingerprinting
• Valid Virginia license OR reliable transportation to and from work
• Subject to a six-month probationary period
• May require additional training outside the normal work day
• Must be able to work the necessary hours needed to meet any and all deadlines