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1. 
Cover image for Summary: Return on Customer
Summary: Return on Customer
by 
BusinessNews Publishing
Format: 
eBook
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HOOPLA E BOOK
2. 
Cover image for Summary: Loyalty.Com
Summary: Loyalty.Com
by 
BusinessNews Publishing
Format: 
eBook
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3. 
Cover image for Summary: Web Rules
Summary: Web Rules
by 
BusinessNews Publishing
Format: 
eBook
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4. 
Cover image for Summary: The Discipline of Market Leaders
Summary: The Discipline of Market Leaders
by 
BusinessNews Publishing
Format: 
eBook
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HOOPLA E BOOK
5. 
Cover image for Summary: The Profit Zone
Summary: The Profit Zone
by 
BusinessNews Publishing
Format: 
eBook
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6. 
Cover image for Summary: Shaping the Game
Summary: Shaping the Game
by 
BusinessNews Publishing
Format: 
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7. 
Cover image for Summary: Ultimate Selling Power
Summary: Ultimate Selling Power
by 
BusinessNews Publishing
Format: 
eBook
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8. 
Cover image for Summary: The End of Marketing as We Know It
Summary: The End of Marketing as We Know It
by 
BusinessNews Publishing
Format: 
eBook
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HOOPLA E BOOK
9. 
Cover image for Summary: The Best Service Is No Service
Summary: The Best Service Is No Service
by 
BusinessNews Publishing
Format: 
eBook
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10. 
Cover image for Summary: The Amazement Revolution
Summary: The Amazement Revolution
by 
BusinessNews Publishing
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11. 
Cover image for Summary: Outside Innovation
Summary: Outside Innovation
by 
BusinessNews Publishing
Format: 
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12. 
Cover image for Summary: Never Be Closing
Summary: Never Be Closing
by 
BusinessNews Publishing
Format: 
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Pamunkey Regional Library, P.O. Box 119, Hanover, VA, 23069 804-365-6211 (phone), ask@pamunkeylibrary.org