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  1. What is my password (or PIN)? How do I check my own account?
    Your password will be the default, changeme, unless you have changed your password in your account. If you do not know or remember your password, you can reset it in the catalog, by contacting any of our branch libraries, emailing ask@pamunkeylibrary.org, or starting a chat with a PRL staff member on our website. Passwords cannot be given over the telephone or through electronic communication.

  2. Where are you located and what are your hours?
    Pamunkey Regional Library has nine branch libraries located in Goochland, Hanover, and King William counties. See our Locations page for more information.

  3. How do I get a library card?
    Go to any branch library with personal identification to get a free card. Registration is free to all residents of Goochland, Hanover, King and Queen* and King William Counties, persons who own property, attend an educational institution or are employed within the region and to any person over 65 years of age. All other Virginians may qualify for a free card by presenting a public library card from their place of residence. Others may qualify to register for a library card upon payment of an annual fee of $25.00. A parent's or guardian's written permission is required for children under the age of 18 to register for a library card. Once you have a card, you also have an account in our online catalog. Using your account, you can place holds on books, CDs, DVDs, etc. at other branch libraries and have them sent to your local branch. You can also see what you have checked out and what you need to renew at any time. First-time users should enter the default password changeme and their library card number to log in at the top of any page on our website. Be sure to change your password to something more personalized after you log in. If you have any questions, e-mail ask@pamunkeylibrary.org.
    *Access for King and Queen County residents to the services of Pamunkey Regional Library will end on June 30, 2024.

  4. Is there a list of the Library's holiday closings and hours?
    See our Scheduled Closings for the current fiscal year. Special announcements are always located on the Library's homepage or on our Facebook page. You are welcome to contact the Library if you have any questions about holiday closings.

  5. How do I reserve a meeting room?
    Please see our Meeting Room page for our rules, registration form, photos, and descriptions of our Meeting Rooms at our branch library locations.

  6. Can I check the Library's catalog outside of the Library?
    Our online catalog is available for remote use 24/7/365. You may search the entire collection, a single branch library's collection, or a selected format such as eBooks, selected Gale databases or children's materials. A Help link is available from any page.

  7. How can I get an item the Library does not own?
    You can use our online request form to that ask we purchase an item if it meets our purchase guidelines. Older or niche titles can be requested through interlibrary loan from another library system. See our purchase guidelines for more information or ask a staff member.

  8. Where do I return materials?
    All items borrowed from the Library may be returned at any branch except items borrowed through interlibrary loan. Those items must be returned to the branch library where they were checked out.

  9. Can I use the Internet at the Library?
    Public use computers are available for use at all branch libraries. Use is limited in case of heavy demand. We also offer free public access to Wi-Fi if you prefer using your own laptop or mobile device. Please read our Computer Use Policy on this website or at the branch.

  10. Does the library have word processing computers for public use?
    All of our public computers have Microsoft Office 2016 installed, as well as other software you may find helpful. Use is limited in case of heavy demand.

  11. I need help with a research topic. Do you have Librarians on staff who can help me?
    Yes! You can contact our staff by email at ask@pamunkeylibrary.org, through our chat service on our website (look for the green speech bubble that says "Ask a Question"), or text your question to 804-331-6726. We can provide short, factual answers to your brief questions, provide links to relevant and reliable sites, assist with the use and enjoyment of our Digital Library, or suggest other sources when needed.

  12. How do I get library service if I am unable to get to the library?
    Our Databases, Subject Guides, and Digital Library are available 24/7/365. To ensure constant availability of online library materials, be sure to renew your library card annually.

  13. Does Pamunkey Regional Library proctor exams?
    We have Librarians at the Ashland, Atlee, and Mechanicsville branch libraries available to proctor exams. Also, our Branch Managers can proctor many types of exams, including a select list of online driving schools. Please be sure to read our Proctoring Guidelines for more information.

  14. What happens if I lose or damage a book?
    The library's policy is to charge patrons according to the the prices found on its Standard Replacement Prices list. If possible, a staff member can renew your book or other item to give you time to find it if it is lost. The library does not charge for everyday wear and tear. The library can issue a refund if lost material is returned. If you have any questions about lost or damaged items, please ask a staff member or e-mail ask@pamunkeylibrary.org.

  15. How did the Pamunkey Regional Library gets its name?
    The Pamunkey Regional Library is named after the Pamunkey River, a ninety-mile river that begins twenty miles north of Richmond, Virginia, where it joins the North and South Anna rivers. The Pamunkey River goes on to divide Hanover and King William counties, two of the counties we serve. It joins its sister river, the Mattaponi, near West Point, where they create the York River.

Did we miss your question? E-mail ask@pamunkeylibrary.org for further assistance.